Simply Windows Service and Warranty Policy

Window Treatment Repairs Policy

At Simply Windows, we strive to provide our customers with top-quality window treatments and exceptional service. To ensure the best experience for our clients, we have updated our repair policy. Please carefully review the following details regarding our repair services.

Client Responsibilities

  • Clients are responsible for the proper use and care of their custom window treatments once they are professionally installed by Simply Windows.
  • Clients are responsible for changing or recharging batteries in their motorized window treatments and remote controls when necessary. 

Repair Policy Highlights

  1. Simply Windows will service only products originally purchased through us.
  2. Repairs will not be conducted on products older than 10 years.
  3. Each manufacturer offers their own product Limited Lifetime Warranty. This does not include removal, shipping, or installation of the product. Please refer to the links provided.
  4. If your repair is not covered by warranty we can provide you with a cost to repair as determined by the manufacturer. 
  5. Limited in-home services are available within our service area.

Within the Service Area

  1. In-Home Service Warranty:

a. Simply Windows offers a 5-year in-home service warranty at no charge for clients within the service area.

   2. Out of Warranty Service Charges After 5 Years:

a. A trip charge will be billed per trip, plus any additional service charges as discussed at the time of booking.

b. This charge can be avoided by shipping or delivering the defective product to our showroom. Deliveries are by appointment only. 

Outside the Service Area

  1. In-Home Service Warranty:

a. Simply Windows offers a 1-year in-home service warranty at no charge for clients outside the service area.


  2. Out of Warranty Service Charges After 1 Year:

a.   A trip charge plus a fee per mile will be billed per trip, plus any additional service charges discussed at the time of booking.

b. This charge can be avoided by shipping or delivering the defective product to our showroom. Deliveries are by appointment only.


Motorized Products

For motorized window treatments, please contact the respective support team:

Warranty and Policy Exclusions

Both the Simply Windows and manufacturer warranties are void when the following conditions occur:

  • A home is sold, resulting in a new owner of the home and its contents.
  • A product is deemed defective after being removed by the client or an unqualified contractor, resulting in damage (e.g., painters).
  • A custom window treatment is damaged due to improper cleaning methods (refer to the manufacturer’s website for proper cleaning instructions).
  • Components required for proper function and safety, such as hold-down brackets, cord cleats, or cord tensioners, are removed by the client, contractor, or tradesperson.
  • Any condition described in the “Not Covered” section of the manufacturer’s warranty.

If damage occurs that is not covered by warranty and the custom window treatment can be repaired, costs will be determined by Simply Windows and the manufacturer. These costs include trip charges for removal, packing, shipping to and from the repair facility, repairing the treatment, and a return trip for installation.

Scheduling Repairs

We are happy to assist and ensure your window treatments continue to look and function their best. To schedule a repair or inquire about your specific needs, please fill out the form here  on our website. Someone from our team will reach out to discuss your needs. 

Manufacturer Warranty Links

  • Alta Window Fashions: https://www.altawindowfashions.com/maintenance-and-warranty
  • Comfortex: https://www.comfortex.com/warranty-information/
  • Graber: https://www.graberblinds.com/why-graber/warranty-coverage/
  • Horizons: https://www.horizonshades.com/why-horizons/warranty-coverage/
  • Hunter Douglas: https://help.hunterdouglas.com/s/article/Lifetime-Limited-Warranty
  • Norman: https://normanusa.com/warranties/

Additional Resources

  • Simply Windows Custom Soft Goods Limited Lifetime Warranty: Custom products installed by a Simply Windows installer have a limited lifetime warranty against manufacturing defects due to faulty workmanship or materials for as long as the original purchaser owns the product in its original location.
  • Fabric Care & Cleaning Information:


To protect your custom drapery and soft goods, Simply Windows recommends:


  • MWI Fiber-Shield: Rob Henry - 616-439-8790 (http://mwifibershield.com/contact.html)
  • Holly Cleaners: 617-332-2333 (https://www.hollycleaners.com/on-site-drapery-cleaning)


Thank you for choosing Simply Windows for your window treatment needs. We appreciate your understanding of our updated repair policy as we work to provide the highest standard of service for our valued clients.

Recommended Window Treatment Cleaning Methods

  • FAUX WOOD BLINDS + SHUTTERS

    ● Dust using soft cloth or vacuum with a brush attachment to gently remove dust and debris.

    ● To ensure thorough cleaning, wipe the louvers or slats in the open and closed positions.

    ● Spot clean with mild soap and water.

    ● DO NOT immerse the product in water or use abrasive chemical solvents. This may cause discoloration and warping.

  • WOOD BLINDS + SHUTTERS

    ● Dust using soft cloth or vacuum with a brush attachment to gently remove dust and debris.

    ●To ensure thorough cleaning, wipe the louvers or slats in the open and closed positions.

    ● Painted or Stained finishes: use soft cloth and spray polish (ex. Pledge)

    ● DO NOT use water or liquid cleaners

  • VINYL VERTICAL BLINDS

    ● Dusting and vacuuming (with a brush attachment) for monthly maintenance

    ● Spot clean with mild detergent and water.

    ● Veins may be removed from the headrail and immersed in water for cleaning.

  • CELLULAR SHADES

    ● Dusting and vacuuming (with a brush attachment) for monthly maintenance

    ● Compressed air or hair dryer at a cool setting to remove dust and debris.

    ● Spot clean with mild detergent and water. Blot gently to avoid creasing the shade.

    ● Dry shade in the lowered position.

    ● For significant residue build-up, contact a professional ultrasonic cleaning service.

  • NATURAL WOVEN SHADES

    ● Occasional dusting + light vacuuming with a brush attachment.

    ● DO NOT use water or liquid cleaners.

  • SOLAR + ROLLER SHADES

    ● Dusting and vacuuming (with a brush attachment) for monthly maintenance

    ● Spot clean with mild detergent and water.

  • FABRIC WINDOW TREATMENTS

    ● Vacuum lightly with brush attachment to remove dust and particles.

    ● Spot cleaning is NOT recommended for fabric window treatments.

    ● For more thorough cleaning have them professionally cleaned.


    Simply Windows recommends:

    • MWI Fiber-Shield: Rob Henry - 616-439-8790 (http://mwifibershield.com/contact.html)
    • Holly Cleaners: 617-332-2333 (https://www.hollycleaners.com/on-site-drapery-cleaning)

  • MOTORIZED SHADE REMOTE CONTROL

    ● DO NOT submerge or spray cleaners directly on remote control

    ● Use a dampened cloth to lightly wipe the plastic surfaces of the remote

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